It is fantastic to receive positive customer feedback on our wide range of hot water storage solutions, and last weeks review left on Trustpilot is no exception.
Our customer left feedback on the recent CUBEflow purchase, saying “Excellent pre and post purchase support for a bespoke size CUBEflow electric water heater / store. Two months post install and we are still really impressed with quality and performance of the unit. Would definitely recommend, and use again.”
We take pride in both our customer service and manufacturing expertise. This was demonstrated by another 5 start Trustpilot review, “Fantastic service from a talented company. We needed a bespoke system hot water cylinder for the loft and they made it to a certain diameter and horizontally mounted for us. The delivery was quick and they helped us out with any questions we had. Would recommend to anyone 100%.”
It isn’t only domestic applications where our reputation is growing, our commercial manufacturing capabilities, speed of turn around and also priority on customer service were highlighted with an installers feedback, “My client, a hotel business in a remote part of western Scotland recently had a large 550 L hot water cylinder develop a leak. This type of cylinder is not something that you can just buy off-the-shelf, but McDonald Water Storage committed to making me a replacement cylinder within a week. After listening to my explanation of what we needed, they suggested a simple upgrade to improve our installation and within half an hour I had a sketch drawing of what they would supply and a competitive quotation. They agreed to supply to me through my preferred retailer, a local Builders Merchant with whom I have a trade account, Communications were fantastic and the product was ready a day earlier than promised. I feel as though I’ve been treated like a VIP. What can I say? You don’t get service like this from many companies and these people have been absolutely brilliant. Highly recommended.”
Don’t just take our word on our fantastic service, click here to see the full range of Trustpilot reviews.
