Customer Satisfaction During Covid-19 Pandemic

feedback

During this difficult period, it has been important to maintain our high standard of customer satisfaction whilst also meeting their individual cylinder requirements or providing technical assistance. It has been fantastic to receive their feedback during this time, including the following selection;

We have had a McDonald’s cylinder for 8 years storing hot water from a solid fuel stove in winter, solar panels in summer and topped up via a gas boiler as required. Recently a problem relating to the overheat radiators and solar panel system led to a call to McDonald’s for advice. Bruce was fantastic, taking the time to listen, checking photos and calling back as promised. His clear advice gave me the confidence to make an adjustment which has solved the problem. I am chuffed to bits! It’s rare these days to find good technical advice at the end of the phone, so many thanks to Bruce and well done McDonald’s.

I would like to thank you and your team on behalf of Wolseley in Wick for your speedy response to our need for 2 bespoke buffer store units. You managed to get them delivered to us within a week of enquiry being made & you personally delivered them to Inverness where we collected and shipped onto the ferry to go to Orkney. Many thanks for your help once again.

I’ve had a brilliant experience all round with these guys. Jamie, who I dealt with over lockdown, is extremely competent technically and very helpful to. I’m so pleased to have exactly, a well made, good quality cylinder I need fitting the space available perfectly. Thanks to all the team involved. Michael.

McDonald Water Storage have given me an out-standing service through Covid-19 lockdown. From the guys in the office with the technical knowledge and organising deliveries, to the production team getting cylinders out to me within a 2 day turn around. Well done to David and his team, thanks for your support and as always pleasure doing business with you.

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