Any company can tell you how good they claim to be, but we prefer to let our clients do the talking for us. Check out some of the feedback we have had from clients.
Lee, this is just a somewhat belated commendation for excellent service from you personally and McDonald Water Storage generally for dealing with this order. You personally were really helpful in ‘defining’ the order which was very speedily dealt with. The cylinder arrived well and securely packed on its own pallet when you said it would, and I’m really pleased with the quality. It is now installed and working well. I know it is only a pretty standard hot water cylinder, but what I wanted couldn’t be bought ‘off the shelf’ in the quality that I wanted, and you and McDonald Water Storage were able to deliver just what I wanted incredibly speedily. So Well Done – a credit to British Industry.
Bruce, I just thought I’d give you an update. The tank is installed and is working just fine. The plumber is well impressed, he’s been in the business for 30 years and he reckons its a really good piece of kit, well manufactured and very simple to install. I’d like to thank you for your work on making sure we had the correct sized tank and it was delivered on time and to the agreed price. It was refreshing to find someone in sales who has an attitude like yours, working with the customer to accommodate their needs. Many thanks.
Householder, South Yorkshire.
How’s this for express delivery? Ordered a bespoke unvented cylinder by email last night, picking it up at 3pm tomorrow afternoon so that I can get it installed before guests arrive for Christmas. A massive well done to McDonald Water Storage, you are my kind of people!
Owner of a maintenance service company, Linkedin Post.
Now we have a superb hot water supply to sinks and showers without the long expensive wait for the combi boiler to fire up and produce hot water. Also the radiators can now be made hotter than ever before, and that with a 24kW condensing boiler which has replaced a 35kW combi unit.
We are already seeing savings on our metered water consumption since I got the tank commissioned.
Well pleased with my installation and would recommend your thermal stores to anyone looking for a superior hot water supply.
Householder – Replaced 35kW Combi Boiler with 24kW Condensing Boiler and THERMflow Thermal Store
London Boiler Company needed a supplier who were cost effective and wouldn’t let us doen, McDonald Water Storage fit both criteria.
Ian – Boiler Expert to BBC, ITV & C4
McDonald Water Storage are a reliable supplier, providing quality products and knowledgeable advice when required.
Solar Panel Manufacturer, Forres
Having used McDonalds Water Storage for the past 5 years we are continuously impressed with the level of service and speedy response received from them.
We have ordered various different cylinders throughout the years including Cubeflow and bespoke and have always been impressed with the efficiency with getting these.
Response to enquiries is always fast and delivery of the cylinders are received in a timely manner. We would not hesitate to recommend McDonald Water Storage and will continue to use them ourselves regularly.
Building Services Company, London
Our experience with McDonald Water Storage was brilliant! They were very professional, fast delivery as requested by us and excellent customer service. It was easy to get in contact with whoever we needed to speak with and David was particularly helpful in ensuring the cylinder that we ordered was the correct specification.
Mechanical Contractor, London
Lee, great service that pal, was not expecting the quotation so quick. I’ll pop that order over before close of play, thanks again my good man. Brilliant service.
Plumbers Merchants, North of England
We have been sourcing units from McDonald Water Storage for the past 4 years in which they have been very helpful.
Over the years, we have been provided with various different hot water cylinders, cubeflow units and custom made cylinders for properties that do not have the space to install ready-made cylinders.
Outstanding customer service is provided when ordering cylinders with McDonald Water Storage.
When enquiring, we have always received units within a timely manner of the delivery date stated.
This we find is very important, as we are required to update our customers on the estimated arrival of the unit for scheduling purposes.
Hi Craig, I’ve never got into hot water with McDonald Water Storage, they’re too cool!!” They do what they say on the tin.
That’s smashing David. Excellent service again, you guys are awesome!
Major Plumber’s Merchant, Scotland
Craig, thank you again for all your help. I am so glad the store could be installed before Christmas. My heating engineers was very impressed with the quality of your product so, with the experience he has just had, he will no doubt be recommending McDonald Water Storage to other customers.
Lee, Many thanks for all your help in getting us a specially-sized CUBEflow Thermal Store. My plumber installed it without any issues at all. It went in as smooth as silk and he was most complimentary about the design. Your support and service to me, at a time of some difficulty,was superb.
Thanks Jamie. As well as McDonald Water Storage having first class products, the response time from you guys is second to none.
Installer, Central Belt
Just a note to say thanks for all your help. So helpful and professional since I first called you until we completed the job. Would be more than happy to recommend you guys. I will be straight on the phone should any other similar work come up.
Building Services Company, London
Thank you very much indeed for being so helpful and quick. It is greatly appreciated. Wish everyone was the same!
Thanks for the information about the valves on the POWERflow Unvented. I love you guys already – this is much easier! Supplying the pressure reducing valve loose, let me fit it under the kitchen sink where the cold mains comes in and meant I got a balanced cold for the whole property! Having both relief valves pre-fitted to the tundish make a huge difference. A lot quicker than the stainless steel cylinders I used to fit with my previous company. Can’t wait to install my next one.
Renewable Installer, England
I would just like to say how impressed I am with the customer service from you, Graeme and your other colleagues at McDonald Water Storage. It was a key part of my decision to get the product from yourselves. It is great to see this is coming from a Scottish manufacturer. Keep up the good work!
That is superb Lee, good to know that there are still companies like McDonald Water Storage out there. Thank you for all your help.
I would like to express my gratitude for the exceptional service which we have been provided by McDonald Water Storage from the first point of contact and continued support from Lee through Technical Sales, to the swift manufacturing and speedy logistics arranged by Susan. Well done all in manufacturing, technical sales and support.
We would like to thank you for all the help & advice given to our engineers & for the speedy and efficient way you dealt with our enquiry. We are really pleased to have come across your company online after being let down by two other major companies. From the advise received prior to order right through to checking delivery, we found that your company delivered on every level of professionalism. We look forward to working with you in the future.
“We should be getting the order on the fact that we can put all connections where the plumber wants them, reducing time on site. He had priced another heat store but the extra work required to use the cheaper stainless one has swung it our way”.
I write to thank your staff and your company for so generously and competently carrying out a repair on my tank. The staff could not have been more helpful and courteous.
Householder, Isle of Arran
Fantastic! Thank you so much for your help, you have definitely put all my worries to rest. I can’t thank you enough for making this very hard decision so easy for me.
We recently ordered two of your THERMflow 210 units to work in conjunction with some air source heat pumps and they have been a roaring success.
Renewables Installer, Leicester
That is great news. I can program the works for next week, thank you for being so efficient. Not everybody gives you service like your company.
Major Contractor, Doncaster
Again, McDonald Water Storage impress with their customer service. I always recommend you when talking to friends.
Thank you for sorting out the solar cylinder, it’s now in. The customer now says it’s too hot!! Can I send it back to you so you can put some ice in it?
Jim, Solar Installer, Sidmouth
Can I just comment on the fantastic friendly service and technical assistance that you continue to provide. Your quality and attention to detail is superb
Stewart Gillespie, Contractor, Edinburgh
Thank you for your superb flexibility in manufacturing which allows us to install calorifiers which are designed to suit the space and not have to make do with a standard product. Very useful when it comes to small plant rooms
David Russell, Contractor, Edinburgh
It’s great being able to sit down with your technical team to discuss the project and work together to agree the optimum size and specification.
Brian Deuchars, Consultant Engineer, Scotland
Thanks for an exemplary service that is tailored to our every need
Chloe, Renewable Company, England
We have used McDonald Engineers for various types of cylinder and find their quality and service to be excellent. Their ability to manufacture bespoke cylinders to exact specifications has made the cylinder installations much easier.
James Jenkins, Solid Fuel Installer, Wales.
It is a pleasure working with McDonald Water Storage. Your specification and design help is excellent
Jack Clelland, Contractor, West Scotland.
Thank you so much for coming out to site to help specify the size and design of the cylinder. The calorifier was not only solidly built to a high standard but also the back up service was just superb.
John Stirling, Plumbing & Heating Contractor, West Scotland.
I have been fitting McDonald Water Storage’s Calorifiers for years due to the quality of workmanship, technical help with specification and the sales staff always eager to help with any last minute alterations to fitting sizes. The quality of the manufacturing is second to none and the cylinders are always robust and well made.
Gavin Buist, Plumbing & Heating Contractor, Perth
Having dealt with McDonald Water Storagefor over 20 years, I continue to be impressed by their excellent service and quality. Delivery to site is another area where McDonald Water Storage excel. I am pleased to be associated with McDonald Water Storage, a Scottish manufacturing company who serve the Scottish and UK in a truly professional manner.
Jim Norris, Solar Thermal Installer, Scotland.
I have purchased numerous Commercial Unvented copper cylinders from McDonald Water Storage and have found their product and service to be exemplary
Mohammed Hanif, Heating & Ventilation Company, Blackburn.
McDonald Engineers are a trusted and well thought of company at our Housing Group. Their professionalism and ‘can do’ approach is second to none and they have got us out of some very difficult situations, where other companies have not been willing to help. They offer a wide range of products manufactured to a high standard and are always helpful with bespoke requirements. I recommend them highly.
Simon Phillips, Housing Group, England
Thank you for your excellent service and high quality product. It is so refreshing to get fast, efficient and personal service and to be able to contact you at any time to discuss and confirm the design. Your colleagues contacted me directly over one small point during manufacturing which we managed to instantly resolve – brilliant and no delays. Delivery was as planned and your advance notification allowed me to plan my work to fit in with the couriers. I wish you and your company every success and would have no hesitation in either recommending McDonald Water Storage to others or returning to you myself.
Iain Tavendale, Installer, England